How to book lessons from your JA Account

1. Check your teacher's availability on the right column of the calendar;

1. Click on the date and time on the calendar;
2. click OK to the pop up question - 'would you like to add a lesson?';

1. Fill in the details and click 'submit';
2. Please confirm that your requested lessons appear on the calendar screen;

If you do not see any requested lesson, please contact us.

1. You'll receive a response from your teacher within 36 hours.

How to enter your 'classroom'

1. Go to calendar and click on your lesson.
2. Click ‘view’ and the link of the location.
3. Enter using the location link which is included in your confirmation email as well.

How to change your lesson schedule

Students may request to reschedule lessons with no less than 7 days’ notice. The teacher will respond within 36 hours from the time of the request. The success of rescheduling is subject to the teacher’s availability.

1. Talk to your teacher to cancel the original lesson that you can’t attend.
2. Request the rescheduled lesson from your account. (Same process as booking lessons. )

Alternatively, talk to your teachers. Please inform them as soon as possible.

How to receive and upload homework PDFs

1. Go to ‘Profile’ > click on ‘Files’ at the bottom of the page;
2. Click on the filename to open and download your file;
3. To upload, click on the 'edit' button to upload a new file.

How to check your Lesson History

1. Go to ‘calendar’ – check ‘lesson history’
2. Shared notes with your teacher are available here.

How to organise payment with JA

1. Add your information to your account;
2. Login into your account > click 'Billing' > go to 'credit card';
3. Click transaction > choose invoice > click on 'pay' button on the invoice.

We currently only accept credit cards using our secure online payment system.

How to stop Weekly Membership

Our course is based on a monthly subscription model. Please fill in and submit this form at least one week before the date you wish to stop to avoid being overcharged.

How to renew Lesson Passes

Please submit this formto renew your Lesson Passes one week before the current pass finishes to allow us to process and update your information.